Originally Posted by
bealine
Why thank you, kind sir!
To get back on topic, the OP should also be aware that current thinking within BA likes you to throw examples into the mix to show supporting evidence of your claim. Consider this sort of scenario after you have already answered a question:
"Okay, you told us you can show empathy with a passenger who had, say, come to the airport without a passport. Can you perhaps give me a specific example of a situation where you have had to turn someone away, or reject someone, with tact and discretion in similar circumstances?"
Think about any Saturday jobs, or jobs during your holidays, that you have had or any clubs/associations where you have held a position of responsibility. Have you had someone whose credit card was declined, or was underage, or was trying to use an expired discount coupon etc? As long as you can demonstrate a link, even if it seems a bit tenuous, it will go in your favour and keep the interview jogging along.
OP - this sounds like competency-based interviewing to me - google it, and the style of answer you should formulate: STARR - Situation, Task, Action, Results, Reflection. Keep your situation succinct, focus primarily on actions and results. Talk about what "I" did not what "we" did (if you get a question like "and what was your specific role in this?", it's a big clue that you have slipped up on this but it can be rescued). Even better will be if you can get a hold of the competency framework and indicators which BA will be interviewing against. Even if you can't, there should be some clues in their advertising material.
And good luck - I helped out the people recruiting for our graduate internship programme a while back by chairing a panel for a day (we're a large organisation, so several panels were running concurrently). The candidates we saw were, I think, almost exclusively graduates who had failed so far to get 'proper' jobs, and so were hunting in the internship market. I was astonished, frankly, at how good they were - several excellent candidates did not make the grade. I was left reflecting that I was glad not to be in that market myself!!!