What is your Club Carlson Status?
Gold Elite

Where did you stay?
Radisson Hotel & Suites Chelmsford-Lowell (MA)

Were you happy with the hotel/stay?
Not really.

Which room did you book and which upgrade did you receive?
Booked regular king size room, upgraded to a very large room, effectively a junior suite.

Did you receive elite benefits?
Received upgrade but no welcome gift. Will comment on this if I receive a survey.

How are the rooms?
Comfortable, quiet room with a sleep number bed. Large with lots of furnishings, such as a sofa.

What was good and what was bad?

Good:
Nice fitness center with quality equipment.

Bad:
Website claims there is a complimentary shuttle but says nothing about hours of operation. It only runs for 2 hours in the early morning and 2 hours in the early evening. I was never told this when checking in, and had to pay for my own cab when I missed the a.m. cutoff by 10 minutes.

Value for money or Gold Points? Would you return?
The hotel is inexpensive but I would not stay here again if I returned to the area.