Originally Posted by
Globaliser
Then hopefully we will see you around more now, both here and at LHR!
Why thank you, kind sir!
To get back on topic, the OP should also be aware that current thinking within BA likes you to throw examples into the mix to show supporting evidence of your claim. Consider this sort of scenario after you have already answered a question:
"Okay, you told us you can show empathy with a passenger who had, say, come to the airport without a passport. Can you perhaps give me a specific example of a situation where you have had to turn someone away, or reject someone, with tact and discretion in similar circumstances?"
Think about any Saturday jobs, or jobs during your holidays, that you have had or any clubs/associations where you have held a position of responsibility. Have you had someone whose credit card was declined, or was underage, or was trying to use an expired discount coupon etc? As long as you can demonstrate a link, even if it seems a bit tenuous, it will go in your favour and keep the interview jogging along.