FlyerTalk Forums - View Single Post - Best rate guarantee (BRG) - success, failure & discussion 2012-on [Master Thread]
Old Oct 24, 2014, 8:54 pm
  #2146  
supatight80
 
Join Date: Jan 2013
Location: CEB - primary/YVR -secondary
Programs: AC*Super Elite (100K) / PR*Elite / AY*Platinum (OWE) / SPG*Bonvoy Titanium (LTT)
Posts: 2,273
The first thing i do when i recieve the brg approved email is look at the actual confirmed rate. The actual confirmed rate on the email is the rate i show to the hotel and is also the rate the hotel will charge me.

Should there be any discrepancies upon reading the email, then i can easily contact the brg team to have it rectified prior to my arrival - with an email document showing the correct brg rate.

Personally if this happened to me, id let it go and look at this as a lesson to always double check all important info on the email.
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