Originally Posted by WeAreFlyingHigh

"What if a passenger was a group of friends were checking in for a flight to go on holiday. One of the group had forgot her passport. She could drive home to collect her passport but would arrive back at the airport after check in has closed. What approach would you take?"

1. Allow her to travel without her passport.
2. Be flexible with the time check in closes, possible delaying the flight for her.
3. Ask if she would like to transfer on to the next available flight which, due to the later flight being fully booked, is tomorrow.
4. Transfer her to the later flight if a seat becomes available.

There's only two reasonable answers that could be correct, 3 or 4. BA doesn't operate a standby policy as such as described in question 4 but with the circumstances suggested, a bit of flexibility in this situation would go a long way in the 'Fly to Serve' motto without costing BA. Therefore answer 4 would be reasonable with a explanation over the 'by the book' attitude answer 3 gives. It's all to do with the individual circumstances and using reasonable discretion.