Just finished a 2 night stay at this former Sheraton property reflagged as a Luxury Collection property 2 years ago. The same owners who own the St. Regis also own this property, but this is one of the major similarities between the two properties. The other is that one can charge dinner at the St. Regis to the room at the Laguna.
Unlike the 5 year old St. Regis, this is a 22 year old property that was superior public areas but the rooms are not comfortable. My wife has trouble in the past few weeks going up and down stairs, but despite my request, we were assigned to a room that had a bathroom and the entrance that was 3 steps up from the living quarters. When we were shown the room, it became obvious that we could not manage the stairs or the 4 feet into the bathtub for a shower. We then were moved to another totally flat room when I suggested that perhaps we should go elsewhere that had a tiny dark bathroom (perhaps this is one of the rooms that someone described the bathroom as a cave). Dinner in the best restaurant was awful, as our gnoki were like bread that was soaked in water overnight, but breakfast was OK, but not outstanding. Yes, we were identified as a Life Platinum and a manager on duty came to visit us, and we were offered a voucher for two free spa treatments, and the small fruit plate described by a few guests arrived. We avoided eating at the hotel on the second night by returning to the St. Regis and eating at their ocean side restaurant, perhaps the finest restaurant in all of Indonesia.
Overall the public areas are wonderful, but in contrast, the rooms and hall ways needed to be to torn down and completely rebuilt.
My wife and I reviewed the pluses and minuses of the property and decided that we would not return to this property unless the guest rooms were replaced by more spacious, bright, better designed, and modern rooms.