The issues with ANA are not unique to ANA. But my complaints are probably due to the dramatic difference between Business Class on UA and ANA on the NRT/BKK/NRT leg. I haven't been in a Business Class with that poor quality of seat in 10 years on any other airline. The worst on other airlines is the lay flat at an angle seat. These things not only don't lay flat but the "Z" shape when fully reclined is simply painful. I got the FA to give me a couple more pillows to fill the seat out a bit but that only hepled a little.
i fly tatl most of the time, and on UA or LH. i anxious await your review of those trips. ua got flat beds a couple years ago, lh is still trying how to take the lumps out and make them flat. os has finally installed flats.
for short flights, luggage is checked on the tarmac, and dumped on the tarmac.
munich prides itself on short turn around times. luggage does not make the flight. wife loves it,cause she can then shop on LH nickel.