Originally Posted by
nwflyboy
Barclays is utterly incompetent.
Case in point...
Today in the postal mail, both myself and my wife received an identical form letter from Barclays. It informed us that "recently" I had applied for one of their business cards. They were unable to approve the request for that card, which they had already notified about me in a previous mailing. But they said that they had failed to provide the reason they denied me. They were now informing me that the reason for the denial was because the business had not been open long enough.
I applied for their business card in June of 2013.
It appears their working definition of "recently" is almost a year and a half. Or else they have a bit a backlog in their mail department.
Chase is the same way (if not worse)
it seems like all their "decision makers" are all outsourced overseas, and the US based reps are not much better
Originally Posted by
rgAAFT
I wish you luck, you definitely have a point, but getting Chase to admit a mistake is NOT easy. I had a. $5 difference in Charge amounts due to DCC from a trip to Spain this past summer, get (grudgingly,and I mean grudgingly) resolved, after a TON of back and forth, and paperwork. I have since cancelled the CSP and use my INK bold as my "premium" Chase card to feed me miles
But, there is no way in hell I will use a Chase card while traveling (especially overseas) (which is disappointing because the 2X bonus will be missed)
.
Also I had the Hilton hotel in Madrid, charge me a "no show" fee" even though I cancelled in ample time
Anyway, I enlisted the help of Chase, they sent me the usual "documentation from the merchant" (supposedly) proving the Charge as valid and, all but closed the case
I ended up resolving the issue and getting my refund through Hilton corporate Anyway, Chase disputes department SUCkS
the only good news is , I got the UR points