Originally Posted by
channa
Yup. Which is why a DOT complaint is still in order. While the OP may not be entitled to anything under the law, the DOT complaint alerts the DOT that this is an issue, and it can impact future rules.
Historically, UA has compensated in these cases as if it were VDB. Did that not happen here?
I was given a $300 voucher at the gate to fly to BUF instead of ROC. But I was on my own to get from Buffalo to Rochester (at BUF, I haggled a taxi down to $200, and then mailed the receipt in w/ my complaint to United).
And I know someone is inevitably going to say, "well $300 > $200, so you've come out ahead!"...but that's not really the point of this post.