Purchased 3 nights at a hotel on despegar.com that was 100% refundable. Ended up canceling it. Despegar only put 2 out of the 3 nights back to the Barclaycard Arrival. Despegar has apparently 0 English support so we went to Barclay. We have proof we are owed the full 100% amount (everything ever sent to us says refundable with no strings attached.) Everyone at Barclay agrees with us on the phone and understands the problem.


Original purchase: 1,000
Refunded amount: 700
[Despegar, today, still shows All inclusive / Cancel for free until 10 days before check-in.
Book now and save 35% on your stay!]

We want the full $1,000 obviously, yet Barlcay claims "this is in our favor" because we got $700. Do they not understand? Three cases later, the SAME FORM LETTER is consistently sent to us. Again, every single person we speak to understands we are owed $1,000 back, not just $700, yet the same damn letter comes. It's ridiculous. I don't even know where to turn now, because if I call in, the agent is going to be super nice and apologize and state, yes we should get the full purchase price of $1,000 ($300 more back to the card) but are simply going to create a new "case" and about 3-4 weeks later a letter will come and say "congratulations, despergar.com has refunded $700."

I've never had any issues with Chase or Citi like this, we don't know what to do at this point.