I recently closed my CSP with 10,700UR still in the account. After I realized my mistake I sent a secure message and got back the standard reply that all points are forfeited when account is closed. I sent a reply back saying I understand and that it was a mistake and that I really need those points to book last minute travel, the csr responded that if I supplied my UA account, the amount of points wanted (can only transfer in groups of 1000) and the name on the account and she would authorize the transfer directly to UA and any remaining points would then be forfeited. I ended up losing the 700 but I can live with that and booked my flight to London.