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Old Oct 20, 2014 | 11:13 am
  #7273  
jarusoba
15 Years on Site
 
Join Date: May 2007
Location: YYZ, but my heart is in Asia
Programs: AC-SE, CX-DM, DL-G, Hyatt-DM, Hilton-DM, Fairmont-Plt, Marriott-S, Accor-Plt, SPG-G, IHG-Plt
Posts: 4,395
Originally Posted by dsauch
+1 - did those who complain never wondered why they need to plug various credentials for award searches and other info requests?
KVS is not "data provider", its a browser tool that represents data you can get directly on your own in a way that some people prefer over regular browser way. You pay for convenience of data layout - not for some magic data stream officiated by each company where the data comes from.

I guess you guys didnt use UA award search which disappeared as well - you used your credentials, on your own time/cpu and UA still had a problem with it.
Given this is FT with huge volumes of posts dedicated to MS, airline mistakes, MR and BR, ways to dump fuel costs, etc - the outrage over KVS tool is comical.
+1

But KVS should stop marketing themselves as if they were the data provider. This is the cause of all these complaints here. The tool is just a website scraper. It is providing a huge convenience to its users, as opposed to going to individual websites to get the info. Charging a subscription fee is justified because of the continuous updates necessary to keep pace with the changes of the various data source websites. And I have no complaints about this.
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