I'm looking at some of this business fares west coast to Europe. I found one SJC-AMS that is labeled as "Refundable" so I follow it through to the payment page. In the T&C I read:
Prior to departure, this ticket is refundable and subject to a fee per passenger for changes or cancellation. The new itinerary will be priced at the lowest available published fare at the time of change, which may result in a fare increase.
...
You will be charged a USD$300.00 fee per passenger for the cancellation or refund of this itinerary.
So it's "refundable" for $300? That seems rather misleading. I guess what they mean is they actually refund the remainder to your form of payment rather than a voucher? Strangely I wasn't able to find similar threads on this although I bet it's been discussed before...