Originally Posted by
woodyDCA
Not to stir up a hornets' nest, but I'm curious about how people are perceiving the new (in theory, expanded) IC free nights availability.
On my end, it continues to be absolutely horrible.
The vast majority of my stays, both paid and free redemptions, are in NY or Miami, and availability in both cities across all properties is horrendous.
There was a lot of talk about how this would be improved with more availability for IC, but I seriously doubt this is the case.
I can't imagine that there are so many IC members that it would break the bank to offer unlimited standard room availability on redemptions for top-tier elites. This is essentially the only thing that Kimpton could do to get me to start staying with them again.
It's a slap in the face to their most frequent guests, and it infuriates me to no end. Why would they rather have rooms go unfilled than make their top customers happy?
I have had a terrible time trying to book NYC properties and have been trying for months. It is very frustrating and I agree that the wait to speak with someone is very long. What troubles me is that you now have to use them within 12 months, rather than the previous 24 month policy. They have been kind enough to extend two separate certificates so that I don't lose them, but if they allowed more availability as other chains do, this wouldn't be an issue. I'm really hoping they re-think their policies.