Originally Posted by
noamaan
First, go on delta.com and find an alternate flight you're happy with, note down the flight time & flight number.
Then, give Delta a call and say the change will prevent you from attending <whatever> and they should be able to put you on the alternate flight. If first person gives issues, nicely hang up and try again after an hour.
What's the rationale for your advice to wait an hour before calling back?