That's a good point. Thanks for the info. But since I'll ever only use BA miles for AA, US and CX, I already only use the BA website for CX awards, and even then, just for JFK-YVR and vv.

Edited to add: I just got the email with a google link and some pretty cryptic instructions. I'm just fed up and will be e-mailing in the morning asking for a pro-rated refund and if I don't get a response from them in the affirmative, I'll probably dispute with AMEX, since the service is, most definitely, not what I signed up for.