Originally Posted by
AndyRobin
I am still waiting for the reservations department of the hotel to get back to me as the front desk agent denied they had performed the conversion and insisted my credit card company must have converted it to GBP.
Does anyone have any experience of this? I am guessing the same rules apply and that they have to have my consent to do the conversion?
Do you have this in writing? I would definitely escalate and be sure to give them negative feedback in any surveys that you get. I had this garbage happen to me at the Frankfurt Marriott, and they also comped me after the fact.