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Old Oct 17, 2014 | 6:14 pm
  #692  
bj2757
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Join Date: Dec 2008
Location: San Antonio
Programs: AA, SWA, CO, UA, PC Plat, HH Gold, SPG
Posts: 855
I have to add a positive for eMiles. I fight with e-Rewards constantly over large surveys that never seem to post - and lately you can send e-Rewards all sorts of emails and never get anything done.

Recently I took advantage of an e-Miles offer to donate $10 to some charity for 250 miles - and as usual the miles never posted.

But I sent an email to customer service, they sent me an email the next day asking for the verification which I sent by return email, and the points were in my account 2 days later (yesterday) and I received the email back from them saying they did it today.

Bad on them that I always have to chase down the points - but good on Customer service for fixing it!
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