Originally Posted by
cxua
Wow. I received a call from Chase dispute department just 5 minutes ago. Long story short:
The customer rep who just called me was the original person who had received my dispute document via fax. She entered the information into the dispute system and called me, but missed her call. Her colleague followed up with what transpired last night.
The original rep made a reminder for herself to try me again and saw the notes on my account as what had happened. She called me just now and said, are you satisfied with the resolution of your dispute?
I said, well no. And she said, Yes I agree. She understands what DCC is and the impact, and said the paperwork I have provided is black and white. She initiated the charge back and put a temp credit of $83.76 USD on my account and asked me to wait 45 days for the merchant to respond. If not, it becomes permanent.
I told her she had restored my faith in people knowing to do the right thing. She replied, that its not ethical what the merchant did, and thanked me for being so patient.
^
This is
fantastic news. Did you tell her that the second person you talked to didn't seem to care about Reason Code 76 or DCC even after you tried to explain nicely? Did they provide any recourse if this happens again? Perhaps there is a direct number or contact we could have on the inside for dealing with DCC disputes in the future.
In the end, it didn't take that long to go through the process, and this too restores my faith in Chase for doing the right thing. I was worried initially when they were telling you to pound sand and then reluctantly issued the courtesy credit.
It'll be interesting to see how Global Payments and Greyhound Cafe respond to the chargeback. Perhaps
percysmith can shed some light on this, but does Global Payments simply toss the hot potato to Greyhound Cafe when they received the chargeback? If Greyhound's Global Payments terminals can't disable DCC how do they process the chargeback?
You told me at the restaurant that it really wouldn't matter to Greyhound Cafe since, at the end of the day, they should still get the HKD 623.00 out of this transaction assuming they can send it back over in HKD. If they don't,
cxua got a free meal?