FlyerTalk Forums - View Single Post - Hyatt - Best Rate Guarantee - Experiences - MASTER THREAD - WIKI
Thread: Hyatt - Best Rate Guarantee - Experiences - MASTER THREAD - WIKI
View Single Post
Old Oct 17, 2014 | 1:39 am
  #1207  
craigthemif
FlyerTalk Evangelist
All eyes on you!
10 Years on Site
 
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: IB+ Gold, TK E+, Hyatt Globalist, Marriott LTP, IHG Diamond
Posts: 14,170
Originally Posted by Yul_voyager
If this works in both ways (ie: cancellation policies are better on Hyatt.com but rate is better on 3rd party website), this is actually quite positive...
Lately Hyatt have been enforcing the cancellation policy of the 3rd party website. Even if you book the cancellable Hyatt Daily Rate, the agent will adjust the terms to be non-refundable if the competing rate is such.

I recently got caught out because, when you access a reservation online at Hyatt.com, it doesn't show whether the rate is non-refundable or not. (it just says cancel by 3PM day before)

Silly me... I ended up with 2 non-cancellable BRG reservations at the same hotel having assumed the higher-priced one was cancellable. Should have checked my email records rather than rely on hyatt.com.
craigthemif is offline  
Reply