Originally Posted by JetLife

I booked a business class flight from PVG to KBV, connecting through BKK. Both segments were booked through an Aeroplan reward and both indicated that it was Business class. I got the confirmation immediately and it said "Executive" class.

However, I recently got the confirmation code so I could login to the Thai Airways website to manage my booking. The BKK to KBV flight is now in "Economy Restricted". It's also operated by "Thai Smile Airways".

Has this happened to anybody else? Feeling a bit slighted that I paid for a business class flight but now am flying economy.