Legs of journey now 2 days apart after rebooking
Hi,
I was booked on HND-FUK-AMS-NCL next April but due to a cancellation the FUK-AMS-NCL legs have been pushed back 2 days. Fair enough, I'll take a longer trip but HND-FUK (on NH) is still showing as being on the original date.
What's the most painless way to get them to sort this out?
Being a bit lazy I opted for the travel insurance they offered when booking so I guess I'll have to check if that needs to be adjusted as well.
It was only when I logged in to the KLM site to check something about another upcoming journey that I found out the rebooking had occurred. I wondered why there was no message on my mobile phone so checked my contact details stored with them and found a digit was missing for some reason.
Doesn't explain the lack of an email though since that address was correct.
Update: Upon closer inspection there's a message in the new trip details stating "We will soon contact you about all the details of this flight schedule change" so I'll wait a bit to see if they do rather than chasing around after them.
Last edited by ahar; Oct 16, 2014 at 4:09 pm