Originally Posted by
whimike
Although certainly different to your situation, I was downgraded from F to J because they swapped out a 2-class plane from the 3-class plane I was booked on. When I contacted them about compensation for this they told me I was entitled to exactly $0.
I have had exactly the same situation on a couple of occasions and have got refunded the difference between F&J for the downgraded leg. I did it online via the flight cancellation/refund option and requested refund due to downgrade and got compensation both times this happened.
Maybe you need to cut out the human middleman and go straight online to request the refund.
Trotski