Originally Posted by
cmd320
More like a skunk if you ask me, but I digress.
I have definitely noticed a far worse attitude towards the customer recently, and not from the frontline PMAA employees but from the corporate culture. Beyond the inedible meals, shrinking F and Y+ cabins, and reduced F and Y pitch, it seems as though US just likes to wage war on the customer. Even when emailing AA the canned responses are getting as bad or worse than they were at DL.
In the past AA had far better responses to emails, usually in my experience from a real person who you could continue to replay to and dialogue with. In addition I would get routine calls to follow up emails I have sent with compliments for outstanding employees or complaints. Now, nothing.
A major thing I liked about AA was that the entire operation seemed largely consistent most of the time. That is definitely not my experience now.
Yes the network size increased, but if I have to fly US to use it I'm not that interested.
Funny, I'm exactly the opposite. Between ancient planes and going from *A to the inferior OW, I'm wondering exactly where these supposed benefits have been.
I certainly didn't see "better" service on AA prior to 9/1. What I saw left me underwhelmed. More like "THIS is the great product and service that the AA people have been hyping?!"
I don't think anyone's really happy with this merger. AA folks feel US is dragging down its airline. US folks wonder what was so great about AA because we're not seeing it.
So just WHAT is the benefit to all this?
*I know it's to the share holders - just not us.