Originally Posted by
srk123
I am AA PLT, but have never flown a US Air flight. Based on their many negative reviews over the years, I am not optimistic about the future since the "new AA" will be run by US Air upper management. So we'll be looking at US Air management running AA metal. A wolf in sheep's clothing, so to speak.
More like a skunk if you ask me, but I digress.
I have definitely noticed a far worse attitude towards the customer recently, and not from the frontline PMAA employees but from the corporate culture. Beyond the inedible meals, shrinking F and Y+ cabins, and reduced F and Y pitch, it seems as though US just likes to wage war on the customer. Even when emailing AA the canned responses are getting as bad or worse than they were at DL.
In the past AA had far better responses to emails, usually in my experience from a real person who you could continue to replay to and dialogue with. In addition I would get routine calls to follow up emails I have sent with compliments for outstanding employees or complaints. Now, nothing.
A major thing I liked about AA was that the entire operation seemed largely consistent most of the time. That is definitely not my experience now.
Yes the network size increased, but if I have to fly US to use it I'm not that interested.