Originally Posted by
zsmith2
So I thought this was weird. I stayed 2 nights at a Sheraton and 2 nights at the Westin...both at the same rate...bill was the same. For base points at the Sheraton I received 336 and the westin I received 292. How does the system give 2 different amounts?
Hi zsmith2,
If there is confusion with your bills and the amount of points posted to your account, I would recommend to send a copy of your bills to
[email protected]. They will be able to look into this for you and to give you an explanation of your point credit.
Best regards,
Alice Kons
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]