I'm not sure. I might be overthinking this, but I have a certain firsthand experience of the "female invisibility syndrome" which means that I sometimes find myself being treated differently to other passengers, especially those who travel at the front of the plane. Yesterday's flight was again another instance - I was never asked if I want my coat to be taken and hanged; I wasn't offered a newspaper; with an empty seat next to me (I sat in 5A on a 3-class 777) I received even less attention than I do when 5B is occupied, even by a total stranger (who is sometimes mistakingly assumed to be my husband), etc.

So, with years of this lesser visibility, things like being misidentified as an ineligible fast track user and being ordered to go to the *right* (that is, the wrong) queue kind of add up. It's not a huge tragedy, obviously, but it's annoying and should not be part of the process. There must be a more civil and friendly way to treat passengers, premium and otherwise.