So some of you might remember my awful Capitol Limited experience documented in this thread:
http://www.flyertalk.com/forum/amtra...xpereince.html
The short version was a 7 hour delay involving both my Dad and I having to detrain early to make our commitments. I decided to email Amtrak asking for a voucher for the unused portion of my trip, something like $106. They forwarded my email to customer service a couple days after contacting them and I heard nothing. Until today when I got this email:
Dear Amtrak Customer:
Our records indicate that we have recently received an email from you which was forwarded to Customer Relations. We are sorry that, due to a temporary interruption to our normal email process, we are unable to respond to your previous message at this time. If you have a comments that have not been addressed as of yet, and you would like to contact Customer Relations, we ask that you call us at 800-USA-RAIL (800-872-7245), and ask to speak with Customer Relations. We are available to receive transferred calls Mondays through Fridays between the hours of 7 a.m. and 10 p.m. eastern time. If you have any comments regarding your travel in the future, you are welcome to call or send them via our website by going to Amtrak.com, and clicking on Contact Us.
Please accept our apologies for not replying to your previous submission, and we ask for your patience as we work to improve our process.
Sincerely,
Amtrak Customer Relations
PLEASE DO NOT RESPOND TO THIS EMAIL ADDRESS
You. Must. Be. Kidding. Me. Not to get all DYKWIA, but I am Select Plus and I make it through spend on Sleeper Car trips. This is the first time I've ever contacted Amtrak in 9 years and this is the response I get. Guess I get to call tomorrow, something I should have done a month ago
