Originally Posted by
ellaq2008
Also had a similar experience recently. As there was no availability on spg.com, SPG contacted the hotel, which reached out to me directly to make the reservation. It's not shown on my online account, but I was reassured that I would get the stay credit. All I have is an email confirmation with a hotel-specific confirmation number, which should be good enough.
At least you had an email. The hotel did not contact me at all. I contacted Starwood several times telling them that I never received any kind of conformation. But when I arrived at the hotel, they actually knew me by name
(maybe because I was last to check in around 11:00 pm).