Originally Posted by
SkiAdcock
...spent a great deal of his time complaining.
That might be just a bit on the hyperbole side of things.
I doubt the OP spent all that much time (though I admit I wasn't there and it is possible the effort was much greater than I'm thinking.) And personally, calling MR to lodge a complaint is probably a good thing to do as it helps Marriott track if this is a single instance or pattern. And the hotel manager contacted the OP. And if I were contacted, I would give them the whole story just as the OP did.