Originally Posted by
Paralytic
It wasn't really lies, but a simple fact that BA call centre staff only have a certain amount of knowledge and training and the only real answer the agent could have given was "I don't know", especially for a more complex/rare situation such as yours.
Right, so POUGing from ET to CE now counts as "complex/rare"?
I had to phone OnBusiness a couple of weeks ago to try and get OB points for a ET > CE POUGed ticket. Posted as "Ineligible booking class U, 0 points"
The agent told me I'd booked a redemption, I told him I hadn't.
He told me I'd upgraded with Avios, I told him I hadn't.
I read out both the original e-ticket number - told him it was a cash ticket - and then the re-issued e-ticket number (after POUG) and its new fare basis.
He put me on hold for 10 mins while he went to try and find someone who had a clue
He then came back and tried three tries to explain to me what the U booking class was for, he was about as coherent as I'd be after an entire bottle of JW Blue.
So, yes, rare and complex cases can be tricky for BA call centre staff. As can common and straightward ones.