Thanks for the examples. I get it now. the irony is I had a customer cancel at the last minute last week, but didn't realize until now that under the new policy, I'd have to eat the hotel night. It turned out mine was the second night in a city and, because a flight had canceled earlier in the day, I couldn't get home a day earlier, anyway, and wound up staying in the hotel the second night, but you would think I would have realized that was the situation to which everyone was referring....