Well, this is the point I have been making pretty much since the beginning. The press has no knowledge of what the system really will or will not do, and absolutely no incentive to write any story that is not hysterical in tone. Given that, the TSA does do a very bad PR job.
Frankly though, I dont think it is either their job or their responsibility to speak to the 1/100 of 1% or so (my opinion) of the population that is completely alienated. Why focus any energy at all on people who are completely fixed and unwavering in an anti-governemnt position?