FlyerTalk Forums - View Single Post - Marriott adopting more restrictive cancellation policy in 2015
Old Oct 13, 2014 | 11:31 am
  #21  
SkiAdcock
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As someone mentioned above, one example is a prospect or customer cancels or postpones a mtg the day before (day someone would be traveling/arriving at hotel). Current cancel policy they can cancel DOA w/ no penalty. New policy would require prospect or customer providing 2 days notice on cancel or postponing mtg; otherwise, the biz traveler gets dinged for 1 night, which they may or may not be able to bill client for/would have to eat the 1 night. In cities like NYC, SFO, CHI, that could be a hefty penalty.

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