Originally Posted by
hhoope01
I don't think I have ever had any Marriott hotel charge me for a reservation I missed due to flight delays/changes. I've always called the hotel up, let them know the issue and even if it was very late in the evening, they had no problems canceling or changing my reservation.
Same here. A couple times, I've had to provide proof the flight was canceled, but usually I'm stranded at another Marriott in my departure city, which is easy to prove.
I would rather have this clear, almost-across-the-board policy than allow some of the shadier hotels to do what people have been reporting: publishing non-specific "day before" policies and using that as an excuse to rip off guests.
For the record, I do play the wait-to-the-last-minute game when I'm driving to BHM, BNL or CLT. I'll decide during the day whether to drive that day or early the next morning. That might not be fair to the hotels or other potential guests when the hotel is full.