Originally Posted by
invisible
It actually is. Came from Finance/Audit last month:
Quote:
According to an analysis, of the 77% booking, 97% are booked in fully flexible, but only 9.3% of all tickets are being changed and 0.6% are being refunded.
No wonder management decided to do something about this. IMO should have been done long time ago. Looks like employees have no/little concern of costs or deliberately booking flexible tickets to maximise on miles/points or upgrade chances.