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Old Oct 12, 2014 | 9:21 pm
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TWAforever
 
Join Date: Apr 2002
Location: NYC, HNL
Programs: AA 2MM LT PLT, DL PM, BA Gold, UA Gold, Bonvoy LT PLT
Posts: 669
Issues booking award ticket online

Hello,

I was wondering if anyone else has run across this issue. I have tried three times in the last couple of months to book an award ticket (CX metal) on cathaypacific.com. The flights/itinerary were available and I go through the booking funnel to where it shows the mileage cost and taxes/fees for the specific flights I selected, I select seats, then when I hit "continue" to enter my payment info, I get the following error:

"Please review the following items:

Price for your trip has changed. New quote displayed below (8015)
Price for your trip has changed. New quote displayed below (8015)
"

However, nothing is displayed below and there is nothing I can do but close the browser window or go back to the main homepage.

The award flight is not booked and no miles are deducted. I have tried IE, Firefox and Chrome and I get the same error, so it is not a browser issue.

I would rather not call MPC as that is too time consuming. I like the convenience of booking online.

Has anyone else experienced this issue when booking award tickets online at cathaypacific.com?
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