Originally Posted by
Baze
... it would require someone to check and answer the emails. If they don't have anyone designated to do that then even if they had an email address it would probably go unanswered. Is it behind the times? Of course it is. But it is another thing they would have to do.
That is a most lame excuse; if a franchisee / operator of a major brand like Hilton, for a property in an airport like LHR, cannot have staff to answer e-mails then they should pull down their shingle and do something else. Besides even the busiest hotels have a lot of downtime in their front offices, when traffic is low. Why cannot several FO staff (receptionists / concierges / porters etc) be designated to answer simple e-mails when they have no customers in front of them? Even hotels in third-world countries where English is not the lingua franca have staff who do a great job of this and do you mean to say that a Hilton in London cannot find staff for this task? Come on.