Originally Posted by
mikesaidyes
The Korea-based English language line hasn't existed for a while. Sure, you're calling a local Korean number, but for English, they route your call to Malaysia all the time now.
That explains it. The lady on the phone sounded like she had a slight singlish accent. Not too thick, I was able to understand her clearly, but I was just surprised to the singlish-like inflections on her tone. I know that when Koreans speak English they have a different inflection pattern.
Either way, they can do a lot of things the website won't let you do, but they can't process the payment.