FlyerTalk Forums - View Single Post - Damage to hire car that I absolutely did not cause - Sixt trying to charge me.
Old Oct 11, 2014 | 6:27 am
  #8  
moomike
 
Join Date: Sep 2014
Posts: 4
Originally Posted by teeby
Hi - thanks cford - I did that and unfortunately, as Jess informed me - she is located in the UK and my car hire was in Switzerland so she is unable to help me much further.

Im a bit upset about this, as I said, damage that I am 100% sure I did not cause. Not sure what to do. I am currently backpacking with my wife on a tight budget - this could mean we cut our holiday short because of a bad experience with Sixt - My wife is a witness to the fact that I did not damage the car at all.
I regret using Sixt so much now! Infact, the only reason we hired a car is because our friend was going to leave us with his car for a few days, but it broke down at the airport. So we hired a car, as we had no other option, and pretty much drove it to our friends house, which is in a remote location. Returned to the Sixt drop-off location a few days later without any hiccups! Until now...

Totally different to a recent experience - I hired a car with Europcar in Ireland last week - best car hire experience ever. Originally the car they gave me was scratched all over, so before taking the hire car, I checked it thoroughly and went back inside and informed the attendant of the damage. They apologised profusely and offered me a brand new mini cooper instead, no extra charge! We were so happy!
When we returned the car, a Europcar attendant immediately checked the car all over, inside and out, and was happy that we had caused no damage. So she signed us off then and there - no damage. THIS IS THE WAY IT SHOULD BE DONE! NOT 4 WEEKS LATER WHEN YOU'RE IN ANOTHER COUNTRY.

Just for the record - if I caused the damage, I would be man enough to front up and pay for what I had done. I wouldn't sign up to a forum and lie.
In this case, I am feeling sick and targeted by Sixt as a foreigner who they are trying to make easy money out of.

I have written back to Sixt and informed them that I did not do the damage. I will keep you all posted on how it goes.
Sorry for the late reply Teeby.
Could you please send me a quick PM with the details of the car that you hired - am just wondering if it's the same car as I hired.

Even after emailing them I have received a letter in the post today saying that I now had a new deadline to get the incident report in otherwise I would be charged! Ridiculous. They sent me over photos of the damage I'd supposedly caused & as I said before & in all correspondence with them, there is no way I caused the damage (I'd suggest you request photos of the damage too Teeby)

I'll let you know what they say this time but this is the worst customer service I've ever received from any company I've dealt with. They have just chosen to completely ignore my email.
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