An acquaintance of mine is interested in applying for this job. She believes she has the skills as listed below, as well as the experience as a traveler with AC who has visited and used the MLL across Canada and LAX on many occasions.

Any insights into this job, or what is required to get this job? Does AC have a say in hiring this person?



Manager
Compass Group Canada - Edmonton, AB
Job Description

With a " Can Do " attitude and a " Passion
for Excellence ", the Maple Leaf Lounge Manager is
responsible for the day to day operations of the lounge with
an emphasis on optimum Customer Service.

The Manager will supervise, direct and co-ordinate the
activities of the team who prepare, serve food/alcohol, as
well as clean/maintain the operation in addition to some, or
all of the following duties:

Assure quality, courteous service is provided to all
customers
Train staff in job duties, sanitation and safety procedures
as required
Ensure that food and service meet quality control standards

Ensure that the Business center is clean and set according
to Air Canada standards
Audits the print/media selection for compliance
Reviews all computers, screens, televisions daily to ensure
proper working order
Perform component orientation of new staff
Ensure that job instructions are clearly understood so that
tasks are properly completed in a timely manner and
according to customer
expectations.
Develop and maintain staff job routines
Responsible for scheduling staff
Ensure staff adherence to Compass Group Canada policies and
procedures
Handle any disciplinary action that is necessary by
following the Compass Group Canada
Disciplinary/Documentation Procedure
Oversee Food Safety and Physical Safety regulations and
requirements
Perform Monthly training with staff - always to include Food
Safety, Physical Safety and Positive Customer Service
Training
Ensure all proper reports are completed for
incidents/accidents in a timely manner
Responsible for component opening and closing as per
established standards
Audits level of service to ensure consistency of service and
a proactive approach to solving problems
Ensure daily temperature logs are kept on fridges and
freezers
Order ingredients and supplies required for meal preparation
in accordance to projected volumes as required
Perform weekly inventory
Ensure cleanliness of operation at all times; as per
established standards
Monitor all costs relating to operations; food, labour,
alcohol
Liaise with client as required
Perform other duties required by management Qualifications

Required: (please only apply if you meet all required
qualifications):
A Great Attitude!
2-3+ years, hands-on Supervisory experience.
Related customer-service/hospitality (hotel/restaurant)
experience.
Outstanding client relationship skills and a passion for
customer service & satisfaction
Good knowledge of food and current trendy food items and
presentations to food service operations
Strong motivator, mentor and leader with management skills
Detail-oriented individual and a strong team player
Good understanding of financials (budgeting, forecasting and
administration)
Excellent communication skills (written and verbal)
Solid Computer skills - MS Office (Word, Excel, Outlook),
POS etc.
Enjoy a challenge!

Additional Information

Thank you for your interest in a career with Compass Group!