Originally Posted by golmaale

I have a problem with a missing credit and had called in to the US 800#, when I was told it would take 10 business days to resolve.

Now I know that I would never get away with such an answer for my own customers, especially for something that is such a simple matter. But it is now well over the 10 business days and when I call I am told by one agent that it takes 14 business days while the next agent says it takes 30 business days. Yet another agent claims that 'Member Services' takes care of these issues, but I cannot get them on the phone.

I get the impression that the desk is staffed by a bunch of incompetent people who could care two hoots about the customer experience.

Have other people experienced this and better yet, can you suggest a way to contact 'Member Services'?

Originally Posted by fozziedoggie

Best to PM our FlyerTalk HHonors rep, Erin. She and her team are very good at sorting these problems out.