Originally Posted by
SteelersWVU09
The attachment came over in the 2nd email that notified me that they were closing the claim. The funny thing is they responded to me with this email on the response I sent them asking questions and requesting the document.
Don't understand why they didn't address my email response and why they closed my claim after 14 days when it was really only 7 days after the initial message.
I emailed and faxed the attachment back to them on Monday. It was basically a hard copy of what I have already filed out on their website. I sent them a follow up email asking if they have received and if the claim is open again- have not heard back yet.
The people in the baggage delay/lost department are absolutely useless as all they basically know how to do is look up the status of your bag on delta's website. I can't believe how difficult of a process this has been. Going forward I will carry on regardless of where I am going and how many weeks.