Do not be surprised by the horrible service at Europcar. On August 2 in Rome I had to queue for 1 hour, having booked and paid online, only to get turned down at pickup because my credit card limit for the security deposit was at the time just below the amount required. They assured me that I would be paid back shortly. Well, after two months and a half and 3 emails from me (not a single reply) I still was not refunded. Looks like a scam! Never again with Europcar.