Originally Posted by Lobachevsky

I've had bill payments go to the right biller but the wrong account number, the wrong biller with the right account number, and a few bill payments with all the correct information simply got rejected by the biller on receipt for no apparent reason.

CheckFreePay is pretty good at getting everything straightened out although it can take a week or two. Save your receipts until the payments post--and I mean the actual receipts--Wal-Mart sometimes has to issue refunds and has to scan the barcode on the receipt to do that. If your payment doesn't reach the destination, I'd suggest waiting a week if you can and then call CheckFreePay with the transaction number to find out the status of the payment. If it tells you the payment was rejected, you can then go right to Wal-Mart with that information and, after checking with CheckFreePay, Wal-Mart supervisors can usually give you a refund or send the payment again on the spot. If you go to Wal-Mart with the problem, it usually will fax some form to CheckFreePay for an investigation and the process gets delayed. (No one knows what form to use; no one can find the form; no one understands how to fill out the form. It's Wal-Mart.)