updated chat :

Rafa M. : There are some limitations to the Platinum Override. I'm checking them now
Rafa M. : In the meantime, in regards to the 3rd party website availability, this is due to an agreement between the hotel and the website. As those agreements are private, we don't have access to them, but I can confirm you that some particular hotels may offer guaranteed availability for some particular websites due to those agreements
Rafa M. : In the Terms and Conditions for the SPG Program, you may find 8.4.c. iv a link for the Platinum benefits where it explains about the 72 hours override
Rafa M. : This is the link for SPG Terms and Conditions that you may check: http://www.starwoodhotels.com/prefer...spg_terms.html
Rafa M. : And this is the link for Platinum benefits: http://www.starwoodhotels.com/prefer...preferred.html
Rafa M. : The benefit is cited as: "Guaranteed room availability
when your room is booked by 3 p.m., 72+ hours prior to arrival"
Rafa M. : There is a footnote on that benefit (number 6) where it explains the limitations: "Applicable to one standard room booked by 3 p.m. local time 72+ hours before day of arrival at participating hotels. Member must pay regular RACK rate. Black out dates apply. Not available at resorts. Room upgrade and Free Night Award redemption do not apply when this benefit is utilized. Minimum length-of-stay requirement must be met. "
HHQX888: now I have talk with hotel directly an they have rooms free
Rafa M. : I'm glad to know that. So it seems that the hotel was updating the system for those dates now
Rafa M. : From our system in the central office, the hotel is not available yet. Probably this may take some more minutes to show available. I can call the hotel on your behalf to get more information about this if you wish
HHQX888: Pls. Call and explain me again this situation.
Rafa M. : Allow me 2-3 minutes I talk to them, please
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Rafa M. : Thanks for waiting. I've been talking to Antonella in the Reservations Department. She confirmed me that they're not offering rooms online or through the central reservations system as they are about to be sold out; however, they may offer you as an exception one Deluxe Room for that date
Rafa M. : All they need to confirm this reservation for you is your credit card details. They don't have access to your credit card details from their system due to security reasons
HHQX888: make this flexible booking for me and give me reservation number I will make BRG claim later.
Rafa M. : For this, I would need your credit card full number, as my system, also for security reasons, only shows the last 4 digits
Rafa M. : If you provide me with the credit card number, I'll call the hotel to confirm the reservation and to provide you with a confirmation number
HHQX888: xxxxxxxxxxxxxxxx
Rafa M. : Thanks. May I know the expiration date, please?
HHQX888: xx/xx
Rafa M. : Thanks. I'll call the hotel again. Allow me another 2-3 minutes, please



Free rooms are 22.Oct-23.Oct on thirty-party web sites with 120EUR, with direct call to hotel they give me flexible rate 220EUR ... BUT for SPG Platinium chat thay don't have for me free room ?

Nice, SPG program is going down , this same situation like with suite upgrade or suite nights all around can offer this but for members they are sold out.