Originally Posted by
Tobias-UK
I doubt the check-in agent was creating a rule, perhaps s/he was just checking there was enough power on the iPhone and if not provide a paper BP to avoid delays/problems later?
Checkin agent stated
this was now standard procedure for electronic boarding passes
Rule/procedure. Either it is BA standard procedure which is being ignored by almost every BA member of staff, or the check in agent was making things up on the spot.