Originally Posted by anbhc

Another winning business story: My flight into San Jose was almost 2 hours late. It was the last arrival flight of the night and it was past 11pm and no chance to catch public transportation into Santa Cruz. I asked a redcoat if its possible for me to pay a discounted hotel rate for the night and she instantly recognized my name and recalled my frequent flights to the east coast and comped me a night at the Marriott Courtyard for the late arrival. On another occasion due to a weather delay earlier this year she had Delta comp for a car ride from San Jose to San Francisco airport to catch an alternate flight. Most recently I volunteered and received an $800 Amex gift card and rather than go on a later flight I asked and received a hotel voucher for the night and meals to go on the same routes the next day, and as luck would have it, another $800 volunteer opportunity arose and another hotel night with meals. I have many stories about the wonderful services received by Delta, as they really go out of their way for elite members.