FlyerTalk Forums - View Single Post - Addressing Complaints to AC Customer Support
Old Oct 6, 2014 | 7:44 am
  #15  
ACYYZ/SD
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Join Date: Dec 2007
Location: Toronto - YYZ
Programs: Aeroplan/Hilton Gold/Marriott Bonvoy Titanium/Accor/Hyatt Gold Passport
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Originally Posted by 24left
Any reason you did not report it to the SD while you were still onboard?
Or any Crew Member for that matter. I can't stress how vital this is for many reasons.

1) Primarily to address your immediate concern by attempting to reseat you where available seating permits, or to switch you with a non-revenue/company employee. As the revenue Customer, you are the priority.

2) To ensure that any maintenance "snags" are addressed at the arrival station, and prior to the aircrafts next mission. Often burnt out reading lights, PTV issues, seat recline issues, loose tables, etc. go unreported. As these things often are not routinely checked with minimum turn times, we count on you bringing these items to our attention for repair.

3) And yes. We do have a few tools onboard to compensate when made aware of a situation.
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