Originally Posted by
flyquiet
It is very simple to address both complaints and compliments to AC customer service.
Simply go to this link and complete the form.
I have had quite prompt response on most occasions (though I have not always got what I wanted.)
http://help-aircanada.com/aircanada-...ue.do?lang=ENU
The auto response often "promises" a very un-optimistic response time, but I have never waited that long. It is even faster on Twitter, but the length of a tweet limits what you can cover.
It is entertaining for us all to read these accounts here and in the Official AC Representative thread, but unnecessary to accomplish the goal of letting AC know, getting issues fixed, receiving compensation, etc.
flyquiet, this is EXACTLY the link I've used (and was suggesting to SparseFlyer).
I also screen shot the form before I SEND, I save the text (comments) portion, so I have all of my own originals, not just what appears in the auto-reply.
If some of us are not getting any follow-up, either we are not the right E status, or no one is following up on all incoming messages - complaints or compliments.
I don't care if a response takes 2 weeks, 4 weeks or longer. I think it is unprofessional not to reply to a customer.
BTW, I have actually had some of the same crew more than once on my regular routes. When I ask if they've received anything, they say no. So I show them the saved items from my email.